We are searching for a dedicated, supportive Call Center Supervisor who can coach and motivate call center representatives as they field calls from clients. The Call Center Supervisor will assist in the hiring process and assist in the training process, ensuring that every agent is well prepared for their calls. You should be analytical, supportive, and prepared to act a resource to agents.
This team works with clients to find what they are looking for, create solutions, and ensure a smooth sales process; Active search for new sales opportunities through cold calls. Carrying out market studies to identify sales possibilities and assess customer needs. Able to meet KPIs and reach your monthly goal.
2 years of experiences in sales, marketing, commerce or a related field.
Call center and Supervisor experience may be required.
Excellent communication skills.
Flexible work hours.
Basic mathematic skills.
Excellent customer service skills.
Motivation to work through busy shifts.
b) Skills & Abilities:
Proficiency with technology, especially computers, software applications, and phone systems.
Exceptional verbal and written communication skills.
Strong listening and sales skills.
Expertise in multiple social media platforms
Familiarity with online marketing strategies and marketing channels
Strong understanding of company products, policies, and services.
Ability to coach, train, and motivate employees and evaluate their performance.
Excellent problem solving, leadership, and customer service skills.
Excellent English communication skills, both verbal and written.
Analytical, efficient, and thorough.
Ability to remain calm and courteous under pressure and navigate tense situations, especially during busy hours.
c) Human Resources side:
Job Level: Medium Level
Bilingual English/Spanish required (german and french is a plus)
Region: Santo Domingo Este (ZFLA)
Schedule: Full-time Monday -Friday (7:15am to 4:45pm)
Does this position offer relocation?: No
Sector: Manufacture Electrical/Electronic
Visa USA: required